It is always our intention to provide you with a professional and quality service. However, we understand that there could potentially be an occasion, where you do not feel satisfied with the service you have received from us.
Should you wish to make a complaint about the advice or service you receive, please register your complaint using one of the following methods:
In writing – (please mark your correspondence as ‘Complaint’) to Bingham Long, Exchange Flags, Walker House, 8th Floor, Liverpool, Merseyside L2 3YL.
By email – (please mark your correspondence as ‘Complaint’) to email@example.com
By telephone- 0151 453 1867
In-person – Bingham Long, Exchange Flags, Walker House, 8th Floor, Liverpool, Merseyside L2 3YL.
In all cases you should quote your case reference and the file handler’s name.
We will endeavour to resolve your complaint immediately or within five business days of receiving your complaint and we will write to you confirming resolution.
However, if this is not achievable, you can be assured that we will deal with your complaint promptly and fairly, in line with our formal Complaint Handling Procedures listed below:
In our final response letter, we will detail in-full to you the reasons for our decision, and we will make it clear to you as to whether we accept or reject your complaint.
If you are still not satisfied with our response or handling of your complaint, then you can contact the Legal Ombudsman regarding your complaint.
The Legal Ombudsman is an independent body established by the Office for Legal Complaints under the Legal Services Act 2007 to deal with complaints against Solicitors.
The purpose of the Legal Ombudsman is to resolve disputes over service in an efficient and informal way by seeking consensus, where possible, between a complainant and the legal service provider.
Ordinarily, you cannot use the Legal Ombudsman unless you have first attempted to resolve your complaint using our internal Complaints Handling Procedure, but you will be able to contact the Legal Ombudsman if:
If you wish to make a complaint to the Legal Ombudsman, you must also be one of the following:
As of 01 April 2023 the time periods for reporting a complaint to the Legal Ombudsman is no longer than:
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
You can contact the Legal Ombudsman using the following details:
In writing – PO Box 6806, Wolverhampton, WV1 9WJ.
By email – firstname.lastname@example.org
By telephone – 0300 555 0333
Online – www.leqalombudsman.orq.uk
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for behaviours like dishonesty, taking or losing your money or treating you in an unfair way because of your age, disability or any other characteristic. You can contact the Solicitors Regulation Authority using the following details:
In writing – Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN
By email – email@example.com
By telephone – 0370 606 2555
Online – www.sra.orq.uk